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Privacy policy
Last updated: August 17, 2026
Lugols Originals ("we," "us," or "our") operates LugolsNaturals.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
1. INFORMATION WE COLLECT
Information you provide directly: When you place an order, create an account, or contact us, we collect: your name, email address, shipping and billing address, phone number, and payment information. Payment card data is processed and encrypted by our payment processor — we do not store full card numbers.
Information collected automatically: When you visit our site, we automatically collect your IP address, browser type, operating system, pages visited, and referring URLs. We use Google Analytics to understand site traffic and usage patterns.
Subscription information: If you enroll in an auto-renew subscription, we store your subscription preferences, billing cycle, and order history to fulfill recurring orders and process cancellations.
2. HOW WE USE YOUR INFORMATION
We use your information to: process and fulfill your orders, send order confirmations and shipping updates, manage your subscription if applicable, respond to your questions and support requests, send marketing emails if you have opted in, improve our website and product offerings, and comply with legal obligations.
We do not sell your personal information to third parties.
3. SHARING YOUR INFORMATION
We share your information only as necessary to operate our business: with Shopify (our e-commerce platform), with payment processors to complete transactions, with shipping carriers to fulfill orders, with email and marketing service providers you have opted into, and with law enforcement or regulators when required by law.
All third-party service providers are required to handle your data securely and only for the purposes we specify.
4. COOKIES
We use cookies to operate our store, remember your cart, process checkout, and analyze site traffic. You may disable cookies in your browser settings, though some site features may not function correctly without them. We use Google Analytics cookies to understand how visitors use our site — you can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes. Order records are typically retained for a minimum of 7 years for tax and accounting purposes.
6. YOUR RIGHTS
Depending on where you live, you may have the right to: access the personal information we hold about you, correct inaccurate information, request deletion of your information, opt out of marketing communications at any time, and (for EU/UK residents) lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at info@lugolsnaturals.com.
California residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information.
EU/UK residents (GDPR): Our legal basis for processing your data is contract performance (to fulfill your orders), legitimate interests (to improve our services), and consent (for marketing communications). You have the right to withdraw consent at any time.
7. SECURITY
We implement industry-standard security measures including SSL/TLS encryption for data in transit and PCI-DSS compliant payment processing. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.
8. CHILDREN'S PRIVACY
Our site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
9. CHANGES TO THIS POLICY
We may update this policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated by email to customers with active accounts or subscriptions.
10. CONTACT US
Privacy questions or requests: Email: info@lugolsnaturals.com Mail: Lugols Originals, 2170 Ocean Parkway, Brooklyn, NY 11223
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