Return Policy

• 30 Days no questions money back guarantee.
• Full refund to your original payment method.
• Free return shipping on damaged or defective items.

At Lugols Originals, your satisfaction is our paramount concern, and we appreciate your choice to patronize our establishment for your discerning needs.

In adherence to our commitment to service excellence, we extend a 30-day return policy, acknowledging that circumstances may arise necessitating a return or exchange. Regrettably, beyond this timeframe, we are constrained from facilitating a refund or exchange.

To qualify for a return, we stipulate that the item must remain unused and be returned in its original packaging. Kindly notify us via email before initiating the return process.

In instances where partial refunds may be considered, we ask for your understanding and cooperation. For the return of defective products, we request the submission of photographic or video evidence to expedite the resolution process.

Upon receipt and inspection of the returned item, we will promptly notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within a predetermined timeframe.

For matters pertaining to delayed or missing refunds, we recommend first checking your bank account and subsequently contacting your credit card company or financial institution. Should further assistance be required, please do not hesitate to contact our customer service team.

Regarding the shipping of returned items, we appreciate your understanding that shipping costs are non-refundable. Customers are responsible for covering the shipping expenses associated with returning items. We advise those returning items valued over $75 to utilize trackable shipping services or opt for shipping insurance.

We communicate this information with the utmost transparency and professionalism, aiming to streamline the return process and ensure a seamless experience for our esteemed clientele.

Thank you for your understanding and continued patronage.